Florist Cambridge Heath Terms | Flower Delivery UK Policies

E-Commerce Terms & Conditions for Florist Cambridge Heath

Welcome to Florist Cambridge Heath: Online Flower Delivery Terms & Conditions

These Terms & Conditions govern your use of Florist Cambridge Heath’s online services, including all flower orders, deliveries, and transactions conducted via our website. By placing an order or using our site, you agree to adhere to the following terms. These conditions are intended to ensure a smooth, transparent, and reliable buying experience for all our customers across Cambridge Heath and surrounding areas.

1. Order Process

1.1 Placing an Order: You may place orders for flower arrangements, bouquets, and gifting services via our online platform. Once you have selected your products, you will be guided through the checkout process, where you must provide accurate delivery information, preferred delivery dates, and recipient details. Orders can only be placed by individuals at least 18 years old. By placing an order, you confirm that all information provided is correct and agree to abide by these Terms & Conditions.

1.2 Order Confirmation: After submitting your order, you will receive an automated confirmation message on the website and via your chosen contact method. Please check all details carefully. Should you spot an error or omission, contact us at the earliest opportunity with your order number for amendments. Order acceptance only occurs when payment is processed, and we dispatch a confirmation email. We reserve the right to refuse or cancel any order, with a full refund provided where applicable.

2. Product Availability & Substitutions

2.1 Availability: All flower arrangements and related products are subject to availability. Florist Cambridge Heath strives to maintain accurate stock levels, but, due to the perishable and seasonal nature of flowers, certain varieties or colours may occasionally be unavailable, even after your order is placed.

2.2 Substitutions: In the event that specific flowers or other components are unavailable, we will make suitable substitutions of equal or greater value and match the original style and design as closely as possible. We will not contact you for minor substitutions but will notify you in case of significant changes that alter the look of your selected arrangement. Substitutions are handled to ensure your flower delivery maintains high quality and presentation, in keeping with the spirit of your chosen product.

3. Payments & Pricing

3.1 Accepted Payment Methods: We accept a range of secure online payment methods, including major credit and debit cards (Visa, MasterCard, Maestro), and other electronic payment services as indicated during checkout. Cash on delivery is not accepted for online orders.

3.2 Pricing: All prices displayed on our website include VAT, where applicable. Pricing may be subject to change without notice; however, the price you pay is the displayed price at the time of your order. Delivery charges, if applicable, will be clearly indicated prior to checkout and included in your total amount payable.

3.3 Payment Security: Florence Cambridge Heath utilises reputable third-party payment processors to ensure your payment details are secure. We do not store full credit or debit card details on our servers.

4. Delivery Policy

4.1 Delivery Areas: Our online flower delivery service is available throughout Cambridge Heath and surrounding areas. We are unable to deliver to addresses outside of the specified delivery region listed on our website.

4.2 Delivery Times: Deliveries are made on your chosen date, subject to availability. Specific time slots requested at checkout are indicative but not guaranteed. We commit to making all reasonable efforts to deliver within chosen windows but cannot be liable for unforeseen delays (e.g., traffic, weather).

4.3 Delivery Responsibility: It is your responsibility to ensure the recipient’s contact and address details are correct and that someone is available to receive the flowers. If no one is present, we will attempt to leave the flowers in a safe place or with a neighbour and provide notification. In unsuccessful cases, we will leave instructions for rescheduling or collection.

5. Cancellations, Amendments & Refunds

5.1 Cancellations: Orders may be cancelled or amended without penalty up to 48 hours prior to the scheduled delivery date. Requests must be submitted via our online order management system. Orders cancelled less than 48 hours before delivery may incur a charge or be ineligible for refunds, given the personalised and perishable nature of flowers.

5.2 Amendments: Changes to order or delivery details must be requested at least 48 hours in advance. While we will make every effort to accommodate amendments, we cannot guarantee changes outside this window.

5.3 Refunds: Should you wish to request a refund, please contact customer support with your order number and relevant details. Refunds may be granted at our discretion for significant quality issues or failure to deliver. Due to the perishable nature of flowers, claims must be reported within 24 hours of delivery for consideration. Refunds, if approved, will be issued to your original payment method within 7 working days.

6. Quality Guarantee & Complaints

6.1 Quality Assurance: Florist Cambridge Heath takes pride in providing high-quality fresh flowers. Should you have a concern regarding the freshness, appearance, or quality of your order, please report it within 24 hours of delivery with photographic evidence where possible. We will investigate and offer remedies such as replacement, partial refund, or full refund, depending on the nature of the complaint and at our sole discretion.

6.2 How to Make a Complaint: Complaints should be submitted via our online contact form or customer service portal, quoting your order number, delivery date, and nature of the issue. Our customer support team will respond promptly to resolve your matter.

7. Liability

7.1 Limitation of Liability: To the fullest extent permitted by UK law, Florist Cambridge Heath, its owners, directors, and staff shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the ordering, delivery, or use of flower products. Our total liability to you for any claim shall not exceed the amount paid for the order in question.

7.2 Responsibility for Goods: Responsibility for all flower products passes to you or the recipient upon successful delivery. Please ensure arrangements are cared for in accordance with care instructions provided for maximum vase life and quality.

7.3 Allergies: It is your responsibility to inform the recipient of potential allergens present in floral arrangements (e.g., pollen, certain foliage). We are not liable for reactions relating to allergies unless specific prior advice has been given and acknowledged in writing.

8. Customer Obligations & Account Security

8.1 Account Creation: Where our site offers account creation, you are responsible for maintaining confidentiality of login details. Any orders placed using your account credentials are considered valid.

8.2 Accurate Information: You agree to provide accurate, up-to-date, and complete information for all orders placed. Florist Cambridge Heath will not be held responsible for issues arising from incorrect or incomplete information.

9. Intellectual Property & Website Use

9.1 Copyright: All content on the Florist Cambridge Heath website, including images, text, graphics, logos, and designs, is protected by copyright laws. You may not use, reproduce, or distribute our content without express written permission.

9.2 Website Usage: The website may only be used for lawful purposes. Any misuse, including unauthorised access, interference, or fraudulent use of payment methods, is strictly prohibited and may result in prosecution.

10. Privacy & Data Protection

10.1 Data Handling: We are committed to protecting your privacy. Your personal data will be collected, stored, and processed in accordance with the General Data Protection Regulation (GDPR) and all applicable UK data protection laws. For details, refer to our separate Privacy Policy available on our website.

10.2 Marketing Communications: You may choose to receive marketing messages from Florist Cambridge Heath at the time of placing your order or by registering an account. You may opt out at any time.

11. Amendments to Terms & Conditions

11.1 Changes: Florist Cambridge Heath reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on this page and are effective immediately. Continued use of our website and services constitutes your acceptance of such changes.

12. Governing Law & Jurisdiction

12.1 Applicable Law: These Terms & Conditions, and any disputes arising from them or related to your use of Florist Cambridge Heath’s services, shall be governed and construed exclusively in accordance with the laws of England and Wales.

12.2 Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction over any disputes relating to these Terms & Conditions or your use of our online flower delivery services.

13. Severance

If any provision or part-provision of these Terms is determined to be invalid, illegal, or unenforceable by a competent authority, such provision shall, to that extent, be deemed deleted, and the remainder of the Terms & Conditions shall remain in full force and effect.

14. General Notes

14.1 Geographic Application: These terms and conditions apply to all customers placing orders for flower delivery within Cambridge Heath and the nearby areas served by Florist Cambridge Heath.

14.2 Contacting Us: For queries regarding these Terms & Conditions, your order, or our services, please use the contact methods provided on our website. We are committed to a quick and fair resolution of any issues or questions you may have.

Thank you for choosing Florist Cambridge Heath for your online flower delivery needs throughout Cambridge Heath and surrounding districts. We are dedicated to exceeding your expectations with every arrangement delivered.