Florist Cambridge Heath Returns & Complaints Procedure
Our Commitment to Fresh Flowers in Cambridge Heath
At Florist Cambridge Heath, we pride ourselves on offering only the freshest flowers to our valued customers across Cambridge Heath and nearby areas. As a trusted local florist, we serve both households and businesses with the highest standards of quality and customer care. Your satisfaction and the freshness of every bouquet are at the heart of everything we do.
Fresh Flowers Guarantee
We source our blooms daily to guarantee their quality and vitality. All flower arrangements from Florist Cambridge Heath are covered by our Fresh Flowers Guarantee. If you believe your flowers are not as fresh as they should be, please let us know within 48 hours of delivery. We strive to ensure your flowers arrive looking their very best and lasting as long as possible.
Damaged-on-Arrival Policy
We take great care in preparing and delivering your orders. However, in the unlikely event that your flowers or gifts arrive damaged, please contact us as soon as possible and within 48 hours of receiving your order. To help us resolve the issue quickly, we may request photographs of the damaged items and packaging. This helps us investigate the problem thoroughly and ensure it does not happen again.
Freshness Window
Our flowers are sent with care instructions to help you get the most out of your arrangement. Typically, our flowers remain fresh for at least 5 days, provided they are cared for and displayed in suitable conditions. Some varieties may last longer, while factors like food, water, and temperature may affect longevity. If you experience poor flower performance within the first 5 days of receipt, please inform us promptly with your order details.
Refund & Replacement Options
Your satisfaction is very important to us. If you are eligible for a refund or replacement due to damaged flowers or an issue with freshness, we offer the following options:
- Full Replacement: We will arrange for a replacement bouquet to be delivered to you at the earliest convenience.
- Refund: Depending on the circumstances and your preference, we can process a refund to your original method of payment.
Refunds and replacements will be offered once the reported issue is verified in accordance with our policies. We do not offer refunds or replacements where incorrect delivery information is provided or where flowers have been mistreated or neglected after delivery.
Our Complaints Process
If you wish to make a complaint about your order or service, we encourage you to get in touch as soon as possible. Clearly state your concern, providing order details and any supporting information such as photos, if applicable. We treat every complaint seriously and aim to respond within two working days. We will investigate thoroughly and work with you towards a fair and prompt resolution, whether that is a replacement, refund, or other suitable outcome.
Trusted Local Florist in Cambridge Heath
Florist Cambridge Heath has built a reputation for reliability, quality, and friendly service. As neighbours who serve local households and businesses, your positive experience means everything to us. We’re always here to help and ensure you are delighted with every order. Thank you for choosing your trusted Cambridge Heath florist.
